FAQ
First Time At KP POP-UP
What do I do when I arrive for my first class?
Please arrive 10 minutes prior to the start of your first class! This is essential so there’s enough time to get you checked into class and set up for success here at KP Pop-Up! Please know that for you to thrive in your first class, it is crucial that you arrive early. You run the risk of forfeiting your first class if you aren’t. A late entry doesn’t give us time to provide injury modifications, ensure you are properly set up for class and give you all the attention you deserve!
What do I wear on my feet?
Sticky socks aren’t required but suggested for class. No sticky socks? Not to worry, you may go barefoot. Just no regular socks please, as they are extremely slippery on the floor and we want to ensure your safety! Please ALSO bring a pair of tennis shoes for the brief cardio section towards the end of class.
I’m currently pregnant, can I still barre?
YES! We do REQUIRE a doctor’s note from all expecting clients to ensure the safety of you and baby. We’ve had many expecting moms participate in classes up until their due date and we offer pregnancy modifications for a safe workout throughout your pregnancy.
What do I wear?
Wear any athletic clothing you are comfortable in! We recommend form fitting leggings or shorts with moisture wicking fabrics.
What level of intensity is class?
KP Pop-Up classes are designed to provide an effective workout for a variety of fitness levels. We will make sure you are properly set up and explain some of the verbiage prior to the start of class. The instructor will cue harder and easier options throughout class to aid in adjusting the workout to your individual level.
Do I need to provide proof of vaccination?
No, you do not. However, you are required to wear a mask if you are NOT vaccinated. If you are vaccinated, you may go maskless. Please be sure to stay home if you are feeling even just a little sick.
Make sure to bring water with you to class!
Hydrate, Hydrate, Hydrate!
Studio/Class Etiquette
- Please no texting during class. We do understand there is a need for some of you to keep your phone with you (you know if you fit into this category or not…small children at home, on call for work, etc.,) but please step out of class into the reception area or outside to respond to a call or text during class.
- If you need to leave class early, totally fine, just make sure to tell your instructor prior to the start of class.
- There is a five minute grace period for your entry into class. Anything beyond that we cannot have you take class for your safety and the safety of everyone else in class.
- Minors must be 15 years of age and accompanied by a parent or legal guardian for their first class.
- When you attend an in-person class, that is “you” time. We understand that some things are out of your control and baby sitter’s cancel at the last minute, however, we do not offer childcare. We believe you when you say your child will be really well behaved on an ipad during class but we still cannot have little ones in the studio during class for safety and liability reasons.
Cancellation Policy
If you have made an online reservation, we will NOT give away your spot in class...even if you are running a few minutes late (except if it is your first class)! For your safety, if you are more than 5 minutes late to class we will be unable to have you join in. Please know you run the risk of forfeiting your first class if you aren’t early as a late entry doesn’t give us time to provide injury modifications, ensure you are properly set up for class and give you all the attention you deserve!
To attend class at KP Pop-Up, a reservation must be made more than 2-hours prior to the start of class. KP Pop-Up does not allow walk-ins.
All class cancellations MUST BE DONE ONLINE TO AVOID PENALTY! We appreciate the phone calls & emails, which allow someone on the waitlist into class, however, you MUST cancel your reservation prior to the close of the cancellation window.
All weekly classes must be cancelled online 2 hours prior to the scheduled start time and all weekend/holiday/intensive/special event classes must be cancelled online 12 hours prior to the scheduled start time. Cancellations outside of these windows are considered a “late cancel”. For every late cancel those with an unlimited package will be charged $18 and those with a package of classes will just lose the late cancelled class. All no shows (regardless of package type) will be charged $25 and will lose the no-showed class.
Our cancellation policy applies to those automatically added into a class from the waitlist. As a courtesy, an auto email will be sent to the email address in your account (ONLY if you are opted in to receive emails) when you are added to class from the waitlist. Please note that it is your responsibility to check your status on the waitlist and cancel should you no longer plan to attend.